Frequently asked questions

Our promise to the LGTBQ+ community.

equalityMD is a safe space where members of the LGBTQ+ community come together to connect with medical providers and with each other. Our inclusive, personalized healthcare platform is a space where you can be your authentic self, receive the care you deserve, and be treated with the utmost dignity and respect.  

equalityMD puts you in the driver’s seat on the road to finding and receiving care. Our unique matching system allows you to select what provider you want to see based on your own personal criteria and medical needs. Within equalityMD’s evolving ecosystem, you’ll be able to create your own personal healthcare experience tailored to suit your specific healthcare goals. 

In short, equalityMD delivers inclusive, personalized care and makes you the superhero of your own healthcare story. Your health. Your way.

As members of the LGBTQ+ community, we know firsthand how hard it can be to find medical providers who create environments where you feel safe and comfortable being your authentic self. Even doctors who create those safe spaces are largely unfamiliar with the unique healthcare conditions our community faces and the historic discrimination our community has endured for generations. The COVID-19 pandemic highlighted systemic inequities that prevent our community from receiving the care we deserve. It also presented the ideal opportunity to build a company designed to elevate the LGBTQ+ community by delivering inclusive, personalized care.

equalityMD permanently solves fundamental problems within the healthcare system for the LGBTQ+ community and its allies. We integrated the sacred principles of diversity, equity and inclusion (DEI) into our corporate culture. DEI is not only the foundation of innovation, it’s the engine that drives everything we do.

equalityMD is working to fix healthcare’s broken “hospital model” by democratizing care, curing systemic inequities, and making patients the heroes of their own healthcare stories. By delivering inclusive, personalized care, we’re making the patient/provider relationship less clinical and putting humanity back into healthcare.

Telehealth is a form of digital communication using devices such as computers, mobile phones, and tablets.  

The technology mimics an in-person-like experience by using voice and video collaboration already built into your devices. This technology is especially useful for long-distance communication allowing for faster and more efficient communication if parties are unable to meet physically.  

Our unique and culturally intelligent platform lets patients and doctors organically find one another. When Providers and Patients complete their profiles, EqualityMD uses those answers to help you discover the best match using intrinsic data.  Over time, the EqualityMD matching system learns more about you and the provider to give you a more personal experience with a higher probability of satisfaction for your particular needs.  

Our approach to healthcare is unique. We don’t just match you with a doctor based on your medical record. You are not a medical chart–you’re a living, breathing, beautiful human being with so much to offer this world. When matching you with providers, of course your medical history is a factor. However, equally important is your personal identity, your unique life experiences, and your individual dreams, goals and aspirations.

Let’s talk about our vetting process because it’s truly worth talking about. Every single one of our medical providers goes through a rigorous vetting process that includes background checks, interviews and LGBTQ+ cultural competency training sessions. These educational classes are led by the nation’s premier LGBTQ+ cultural competency training organization for medical professionals. Many doctors are truly inclusive, however, they don’t understand how to effectively communicate with us as LGBTQ+ patients. After going through our vetting process, every provider within our national network will know how to create an empathy-driven, safe space where you’ll feel comfortable being your authentic self–whether that’s on your smartphone or in person. 

It gets better. All of our providers are required to go through continuing LGBTQ+ cultural competency training sessions. We want to ensure that our providers are familiar with evolving best practices, terminology, and everything that makes our community uniquely dazzling. 

Are you a member of the LGBTQ+ community, an ally, or just someone that wants truly inclusive, personalized healthcare delivered by providers who lead with DEI principles, see you as more than a medical chart, and want to help you live your best, healthiest, most authentic life? If you answered “yes” to any of those, then equalityMD is the perfect fit for you.

From mental health to physical health and general wellness to tailored products and services, equalityMD is YOUR inclusive, personalized healthcare ecosystem. The only reason we exist is to ensure that you have access to the healthcare you deserve. In time, we want to change how the LGBTQ+ perceives and receives care. By helping the underserved LGBTQ+ community, we hope to help all communities live happier, healthier lives.

No insurance? No problem! Our comprehensive ecosystem is designed to ensure that you get the care when you want it, how you want it and from whom you want it. We make the entire process enjoyable and affordable so that you can stop worrying about healthcare and get on with living your most authentic life!

Have insurance? Perhaps through the open marketplace or through your employer? No problem! Our inclusive, personalized healthcare ecosystem will fill in any gaps that exist with your current healthcare provider. We’ll make sure everything that makes you uniquely you is a factor in determining how to deliver the best care for your personal needs.

Yes, equalityMD is HIPAA compliant.  

Your privacy is our highest priority. If you become a member of equalityMD, you’re placing your trust in us. As stewards of your sacred trust, we have built a safe and secure infrastructure using state-of-the-art technology which guards and protects your personal information at all times. For more information, please read our Privacy Policy.

Yes. During the signup process, you’ll have the option to include a preferred name. Under that option, is a button you can select which says, “use preferred name.” By selecting this option, your full name will not appear anywhere on your profile or dashboard for other providers or members to see. Using equalityMD anonymously will not impact the quality of care or access to medical providers or other members.

You can change the “use preferred name” preference at any time. Simply go to your user profile and make whatever change you like. This feature is located on the top right of the portal header. 

equalityMD keeps your full, legal name for emergencies, prescription, and patient history for legal purposes only. This information is protected and kept strictly confidential by our secure system. We fully comply with all patient data privacy protection laws to ensure that you, and only you, own your personal data.

Services and Provider Matching

Congrats! Welcome to the equalityMD family! As long as you filled out a complete profile, we should be able to start matching you with providers right away! Please review your profile and make sure nothing is missing. We can’t wait to help you find the perfect match!

Our providers are mental health and wellness industry professionals who voluntarily want to work with the LGBTQ+ community.  These individuals have all been vetted and obtained OutCare Training to support both parties.  As an inclusive community, we at equalityMD and want provider participation from all walks of the medical industry. Our technology is based on putting matching in the users hands by creating custom preferences and search allowing each user to save, review and select the right match for themselves.

Providers will have access to the email address you provided during your signup. They will communicate with you using that email address.

Yes. Once you sign up, you have the option to book an online telehealth session using our Athena plugin. If you prefer or need to see one of our providers in-person, you can schedule an on-site appointment.

Provider / Doctor / Hospital / Clinic / Medical Facilities

As a patient, you can set your preferences for a doctor on step 9 of the registration page.

Once you have created a profile and become a member you will have access to the scheduler.  This will allow you to input your availability.  Once you save patients will be able to see and set appointments with you through the equalityMD product. 

Yes, on your facilities dashboard there are two buttons allow you the option to upload a file such as an excel or .csv file if you have multiple providers to onboard, or an option to add one provider at a time. 

Mistakes happen, we are human after all.  Please double check the information you entered to correct any typos or with the individual that provided you the information.  If you are still having trouble please contact us as [email protected] and we can help you figure out what’s going on.  

We thrive to provide you with the best quality service by vetting and training all of our providers.  We respect our provider’s confidentiality as they are independent participants of our platform.  If for any reason you are not completely satisfied with your session please email both  at [email protected] so we are aware of your experience and your provider to request a refund directly.  

Technical Questions

On the Sign in page, you can click Forgot Password and provide your registered email id where the password reset link will be sent for you to reset your password.

On the Sign in page, you can click Forgot Password and provide your registered email id where the password reset link will be sent for you to reset your password. You can also write to EqualityMD support team by submitting your query on the Contact Us page.

Preferences for a patient can be edited using the edit options provided on the Summary page (after step 9 of registration).  If you are having trouble after you have completed your profile, please contact [email protected] with “Preferences” in the subject line. We will review your email and get back to you asap.

Please contact [email protected] with “Technical Question” in the subject line. We will review your email and get back to you asap.

Telehealth is a form of digital communication using devices such as computers, mobile phones and tablets.  The technology mimics an in-person like experience by using voice and video collaboration already built into your devices.  equalityMD is currently using Zoom technology for our telehealth sessions.

  1. Website
    Please contact [email protected] with “Website” in the subject line. We will review your email and get back to you asap.
  2. Telehealth video conferencing / eMD product
    The equalityMD telehealth solution is using Zoom technology. Please test your zoom plug-in or browser also since equalityMD only directly sends users to Zoom environment for their sessions. Please contact [email protected] with “Telehealth” in the subject line. We will review your email and get back to you asap.
  3. Billing / Accounting
    The equalityMD works with a third party accounting service stripe.  If you have a technical questions please refer to the stripe website directly. If you have questions about membership fees or a recent session please contact [email protected] with “Billing” in the subject line. We will review your email and get back to you asap.
  4. Script Save Card equalityMD could not be more thrilled to partner with ScriptSave. ScriptSave is a third party that we enjoy working with a lot of great information on their website as well.  Please check out https://www.wellrx.com/ for more information. Please contact [email protected] with “ScriptSave” in the subject line. We will review your email and get back to you asap.

It is important to us to apply up to date design, usability, and accessibility standards and best practices to our digital products and website. We work to align with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).  

equalityMD is working towards expanding accessibility every day and hopes to integrate screenreading capabilities at their earliest ability.

Membership Questions

equalityMD memberships not only give both patients and providers the ability to set appointments and start having telehealth sessions, but they also open the door to the eMD community.

As our community grows you will be the first to access exclusive networking opportunities, resources, and products. Members will have a fully seamless experience to continue growing towards their most authentic selves.

  1. We use Stripe for our payment method.  You will need to create a stripe account that links back to your equalityMD profile.
  2. In the top header under your profile, there is a tab that says “membership” which allows you to purchase your membership here.
  3. There is also an option to pay for membership when you try to set your first appointment

We thrive to provide you with the best quality service we can.  If for any reason you are not completely satisfied with your experience and would like to be reimbursed for the remainder of the month please email [email protected] so we are aware of your experience and provider you a refund directly.

equalityMD is proud to partner with Script Save to provide discounts on select prescriptions.  As an eMD member, you will get access to Script Save once you sign up

Insurance Questions

No we currently do not accept insurance.  We do offer downloading a superbill that is available to all patients to share with their insurance companies.

Your Health. Your Way.

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